Complaints Service
Faculty of Social and Political Sciences
Universitas Diponegoro
At the Faculty of Social and Political Sciences, Diponegoro University, we understand the importance of every input to improve the quality of our services. With an easily accessible complaint system, you can submit complaints or suggestions regarding various academic, facility, and service aspects within our faculty. Every complaint submitted will be processed seriously, whether anonymously or non-anonymously, in order to create a better environment for all of us.
Types of Complaints You Can Submit at the Faculty of Social and Political Sciences, Diponegoro University
Your complaint is an important contribution to the progress of the Faculty of Social and Political Sciences, Diponegoro University. We accept complaints in the following categories:
Academic Complaint
Are you experiencing issues related to the curriculum, learning process, assessment, or lecturers at the Faculty of Social and Political Sciences, Diponegoro University?
Don’t hesitate to voice your complaint. We are ready to follow up in order to improve the teaching and learning process in our faculty.
Facilities Complaint
Comfortable campus facilities are one of the keys to academic success. If you have any complaints about malfunctioning rooms, laboratories, or equipment at the Faculty of Social and Political Sciences, Diponegoro University, please report them to us so they can be promptly addressed.
Administrative Services Complaint
Are you experiencing difficulties in processing documents, letters, or issues with campus bureaucratic services at the Faculty of Social and Political Sciences, Diponegoro University?
Our administrative services must operate efficiently, and your complaint will help us improve them.
Social or Security Complaint
Campus safety and comfort are our priority. If you encounter issues related to safety, harassment, bullying, or other inappropriate actions at the Faculty of Social and Political Sciences, Diponegoro University, please report them to us. Your complaint will be processed with full confidentiality.
Health Services Complaint
Campus health services at the Faculty of Social and Political Sciences, Diponegoro University, also need to be monitored. If there are any issues related to health services or campus health policies, we are ready to listen and provide better solutions.
Gratification Reporting
Gratification reporting is a form of commitment by the Faculty of Social and Political Sciences, UNDIP, to creating a clean and corruption-free environment. We invite all lecturers and educational staff to report any acceptance of goods or services related to Tri Dharma activities honestly and transparently.
How Your Complaint is Processed at the Faculty of Social and Political Sciences, Diponegoro University
The complaint process we provide at the Faculty of Social and Political Sciences, Diponegoro University is simple and transparent. Here are the steps for how your complaint will be handled:
Frequently Asked Questions (FAQ) at the Faculty of Social and Political Sciences, Diponegoro University
How to submit a complaint at the Faculty of Social and Political Sciences, Diponegoro University?
You can file a complaint through our online form. Simply select the type of complaint, fill in the details of the issue you are facing, and submit. You can choose to be anonymous or non-anonymous.
Can I submit a complaint anonymously at the Faculty of Social and Political Sciences, Diponegoro University?
Yes, we provide the option to file a complaint anonymously. Your identity will not be disclosed if you choose this option.
How long will my complaint be processed at the Faculty of Social and Political Sciences, Diponegoro University?
Complaint processing times vary depending on the complexity of the issue. We will try to provide an update as soon as possible if your complaint is non-anonymous.
What happens after I submit the complaint?
Your complaint will be received by the responsible team at the Faculty of Social and Political Sciences, Diponegoro University. We will conduct an investigation, take necessary actions, and inform you of the results (if non-anonymous).